SHIPPING POLICY and Contact

 

Our current "guaranteed" processing times are 5-10 BUSINESS DAYS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING. Most all orders will process and ship within 5-10 business days, however, to manage expectations we do not guarantee processing sooner than 5-10 business days.

 

Packages will be shipped using USPS, FEDEX, DHL depending on your location

 

***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.

***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING

 

AFTER A HOLIDAY OR A SALE. 

***WE DO NOT SHIP ANY PRODUCTS ON SATURDAY and SUNDAY 

***FOR INTERNATIONAL ORDERS WE DO NOT COVER CUSTOMS FEES AND THEY ARE NOT INCLUDED IN OUR SHIPPING COSTS.

 

Questions regarding orders must be sent to our contact here.

Please include your name and order number.

 

INCORRECT SHIPPING INFORMATION:

If a package is returned to janiceelaine.com or Kebelle Network LLC due to a customer's incorrect or incomplete shipping address, or if the customer was not home for delivery, the customer will be responsible for the return shipping and redelivery costs. Kebelle Network LLC or janiceelaine.com is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

 

LOST OR STOLEN PACKAGES:

janiceelaine.com or Kebelle Network LLC is not responsible for lost or stolen packages with confirmed delivery to the address entered for an order. Upon inquiry, janiceelaine.com or Kebelle Network LLC will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

 

WE USE STANDARD SHIPPING WHICH RANGES FROM 7-14 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.